Privacy Policy

Last Updated: March 2024

1. Information We Collect

We collect personal information only when you voluntarily provide it to us. The information we may collect includes:

• Contact Information: Name, email address, phone number, and postal address when you fill out an enquiry form, send us an email, or call us.
• Order Information: Details related to jewellery enquiries, custom orders, or purchases including product preferences and budget range.
• Communication Records: Records of your correspondence with us via email, WhatsApp, or phone for quality assurance and follow-up purposes.
• Usage Data: Non-personally identifiable information such as browser type, device type, pages visited, and time spent on our website, collected through standard web analytics tools (e.g., Google Analytics).

2. How We Use Your Information

The information we collect from you is used for the following purposes:

• To respond to your enquiries and provide customer support
• To process and fulfill custom jewellery orders
• To send product recommendations, offers, or updates (only with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and resolve disputes
• To send transactional communications related to your enquiries or orders

3. How We Protect Your Information

We take the security of your personal information seriously. We implement appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption for all web communications
• Restricted access to personal data on a need-to-know basis
• Regular review and updates of our security practices

However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party companies who assist us in operating our website or conducting business, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

5. Cookies

Our website may use cookies — small text files stored on your device to improve your browsing experience. These cookies help us to:

• Remember your preferences and settings
• Understand how visitors use our website
• Improve the functionality and performance of our site

You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.

6. Third-Party Links

Our website may contain links to external websites (e.g., social media platforms, WhatsApp). We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

7. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us: