Shipping & Refund Policy

Last Updated: March 2024

Part A: Shipping Policy

1. Delivery Areas

We currently offer delivery to select locations within India. International shipping is not available at this time. For areas where online delivery is not available, you may collect your jewellery directly from our showroom:

2. Shipping Timeline

Shipping timelines depend on the type of order placed:

• Ready Stock Items: Dispatched within 3–5 business days of payment confirmation.
• Custom / Made-to-Order Jewellery: Dispatched within 15–45 business days after order confirmation, depending on design complexity.
• Repair & Maintenance Orders: Returned within 5–10 business days after receipt at our workshop.

Delivery timelines after dispatch are typically 5–10 business days within India, depending on the shipping carrier and destination.

3. Shipping Charges

• Free Shipping on all orders above ₹10,000 within India.
• For orders below ₹10,000, a flat shipping fee of ₹299 will be charged.
• Shipping charges, if applicable, will be communicated at the time of order confirmation.

4. Packaging & Security

All jewellery is carefully packed in premium boxes with tamper-evident security seals before dispatch. We use reputed courier partners with fully insured shipments for all deliveries. Please check the package and seal for any damage or tampering upon delivery before accepting.

5. Tracking

Once your order is dispatched, a tracking number will be shared via SMS/WhatsApp/email so you can monitor your shipment. For any delivery issues, please contact us at +91-9362320307 or hi@rajeshjewellerymart.in.

6. Loss or Damage During Shipping

In the unlikely event that your jewellery is lost or damaged during transit, please notify us within 24 hours of the expected delivery date. We will coordinate with the courier company and our insurer to investigate and resolve the issue. We request you to:

• Document any damage with photographs
• Retain the original packaging and shipping labels
• Not accept visibly tampered packages (or note the condition at time of delivery)

Part B: Refund Policy

7. Return Eligibility

Due to the precious and customised nature of jewellery, returns are accepted only in the following circumstances:

• The product received is significantly different from what was ordered (wrong item)
• The product has a manufacturing defect or damage that occurred before delivery
• The BIS hallmark or certification does not match the invoice documentation

Returns are not accepted for:

• Change of mind after purchase
• Minor design variations inherent in handcrafted jewellery
• Custom/bespoke orders (once production has commenced)
• Products that have been altered, resized, or repaired by a third party
• Products without original packaging, invoice, and certification

8. Return Process

If you believe your return meets the eligibility criteria, please follow these steps:

• Step 1: Contact us within 48 hours of receiving the order at +91-9362320307 or hi@rajeshjewellerymart.in
• Step 2: Share photographs of the item, packaging, and defect/damage clearly
• Step 3: Our team will review your claim within 2–3 business days
• Step 4: If approved, we will arrange reverse pickup from your address
• Step 5: Once the item is received and inspected, we will process the refund or replacement

9. Refund Process

Upon successful inspection and approval of the returned item, a refund or replacement will be processed:

• Replacement: A replacement item will be dispatched within 10–15 business days
• Refund: The refund will be credited to your original payment method within 7–10 business days
• Any shipping charges incurred are non-refundable unless the return is due to our error

10. Cancellation Policy

Order cancellations are accepted only before dispatching the product. For custom orders, cancellations are accepted only before the production commences (typically within 48 hours of order confirmation and payment of advance). Once production begins, the order cannot be cancelled and the advance is non-refundable.

11. Gold Exchange (Not a Return)

If you wish to exchange your jewellery for a new piece, we offer an Exchange Program as detailed in our Terms & Conditions. Exchange is different from a return/refund and is evaluated at current gold market rates at the time of exchange.

12. Contact Us

For all shipping, delivery, and refund related queries, please contact us: